Saturday, September 15, 2007
Dragonair Observations
These days I think on planes. And CX is great. And this is an achievement in itself since I really don't like flying. So I had the following provocations come to mind:
- does quality not stem from what we are interested in?
- how do we use social communities to add value to our existing applications?
- why do we see panels as a pool of 'managed' people when we can actually excite them with contests and intelligent provocative questioning?
- how do we integrate implicit thinking into our applications?
and lastly - why does anyone need to travel first class from Shanghai to Hong Kong? Answers on a blog please.
- does quality not stem from what we are interested in?
- how do we use social communities to add value to our existing applications?
- why do we see panels as a pool of 'managed' people when we can actually excite them with contests and intelligent provocative questioning?
- how do we integrate implicit thinking into our applications?
and lastly - why does anyone need to travel first class from Shanghai to Hong Kong? Answers on a blog please.
