Sunday, January 21, 2007
Error Messages or Screwed Up Messages?....
I am sure that you have taken many on-line surveys. I am sure that you have seen some good ones, some fun ones and yes, many shockers...
What nearly all surveys have in common is the Error Message - you know that text at the top of the screen (usually in a red colour as though I got something wrong at school), which says 'Please enter X again. Your response is invalid' OR worse still 'You have made an incorrect response. Go back'.
There are many examples. The point is where did the fun go? Why treat a humble respondent or survey participant like they are an idiot? I swear that sometimes the error message itself is wrong!
So I say let's use every communication to engage people. And let's treat them with respect. Why do they not use your name in the error messages? The next time someone sends me a survey and this happens I am going to let the programmer and researcher have it! Does anyone REALLY get it???
What nearly all surveys have in common is the Error Message - you know that text at the top of the screen (usually in a red colour as though I got something wrong at school), which says 'Please enter X again. Your response is invalid' OR worse still 'You have made an incorrect response. Go back'.
There are many examples. The point is where did the fun go? Why treat a humble respondent or survey participant like they are an idiot? I swear that sometimes the error message itself is wrong!
So I say let's use every communication to engage people. And let's treat them with respect. Why do they not use your name in the error messages? The next time someone sends me a survey and this happens I am going to let the programmer and researcher have it! Does anyone REALLY get it???
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I am totally agree with you that many times the error message itself is wrong.
In MySurveyAsia, the awful thing is, people answer the question sincerely. Then the screen shows "You are not eligible for this panel".
It does frustrate people. We also can take it as another fraud way for getting the panels.
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In MySurveyAsia, the awful thing is, people answer the question sincerely. Then the screen shows "You are not eligible for this panel".
It does frustrate people. We also can take it as another fraud way for getting the panels.
# posted by 
: 6:06 pm
: 6:06 pm << Home
